Free Shipping (Domestic and international ) For
International Shipments, product prices displayed are
exclusive of taxes and duties as applicable in your country
and you are solely liable and responsible for all duties,
customs and local taxes levied by your country / the
destination country of import where products are to be
shipped.
We shall not be responsible for delays due to customs
clearance or other formalities or for incomplete payment
transaction or any other unforeseen or unavoidable
circumstances etc.
Free Shipping Once your item has been processed & dispatched
it is usually delivered within fifteen (15) days for ready
to wear, and forty-five (45) days for bridal and couture
wear from date following the placement of Order and credit
of the sale proceeds into our Bank Account.
However some items, e.g., which are made to order & are
manufactured based on your measurements, will possibly take
a longer time for shipment. In case you have questions
regarding the shipment time please email us at
eboutique@monishajaising.com.
In the event you place multiple orders with different
dispatch dates, all the products will be shipped as one
shipment, once all products in your order are ready.
However, if you wish to receive some products earlier,
please email us at eboutique@monishajaising.com with your
order number, we shall endeavor to assist you as best as
possible.
We will strive our best to dispatch the product and endeavor
to deliver the product to you within the estimated delivery
time. If you’ve been waiting longer than you should have and
you haven’t heard from us, please feel free to email us at
eboutique@monishajaising.com and we will get back to you
within 48 hours.
We don’t have a return policy for purchases made at the
Monisha Jaising Stores or at www.monishajaising.com.
However, if the product is wrongfully delivered (product
doesn’t match the item in the order confirmation) we will
expect you to return the products to us in original
condition for us to send you the products as per your order.
The shipping charges will be borne by us in this case.
International exchanges will incur a shipping charge, which
is automatically charged to the mode of payment used in the
original transaction. The shipping method for exchanges will
be the same method selected on the original order.
Given the nature of our products, we reserve the sole right
and discretion to provide an appropriate resolution to any
situation, as we may deem fit.
No refunds would be given if the customer has provided wrong
or incomplete shipping address.
Products bought online cannot be exchanged or returned at
any of the Monisha Jaising Stores.
We do not return or exchange gift certificates. No exchange
or returns are permitted on discounted merchandise.
For returns or queries, please feel free to contact us at
eboutique@monishajaising.com.
Order Processing And Cancellation
Orders are processed pending availability and credit verification.
Orders placed on Friday after 7:00pm US CT (Central Time) will begin
processing on the following Monday. Monisha Jaising Team will contact
you with a follow-up email if the merchandise you have selected is not
currently in stock or if we need additional information for credit
verification. Delivery time does not include Sundays or holidays.
Refunds are issued for missed guaranteed shipments and will be
processed by Monisha Jaising Team within 7 business days. Please allow
your financial institution an additional 7 to 10 business days to post
to your account.
Please note: Once an order has been placed, it cannot be
modified or canceled.
Although we make every effort to keep sufficient stock of
items listed on Monisha Jaising Team, occasionally we do
sell out of certain products. If we are out of stock on an
item that you've ordered, we will notify you via email. Any
changes will be reflected in your order total as well as in
your shipping confirmation.
Because of the contracts and relationships we have with our
vendors, the merchandise sold on our site is intended for
personal use only, not for resale. We reserve the right to
cancel orders that appear to be for resale purposes.
Monisha Jaising Team accepts Visa, Master Card, American
Express, Discover, JCB, Diners Club, UnionPay and Alipay.
Price Adjustments
If previously purchased merchandise is marked down within
seven (7) days of the original order date, Monisha Jaising
Team will adjust the price of an item, once.
• Please include your original order number with your
request.
• Eligible refunds will be applied to your original form of
payment.
Price Matching
At the time of purchase, Monisha Jaising Team will match
other online retailers’ advertised prices. Our policy requires:
• Price match must be on merchandise of identical style and
color.
• The merchandise must be first quality.
• The other retailer's promotions must be visible on their
site for verification.
• The other retailer's website must be an authorized
distributor of the brand.
• The other retailer's prices must be published in U.S.
dollars
• Monisha Jaising Team does not consider websites which
operate as an auction, discounter or liquidator as
competitors and therefore will not match prices of these
retailers.
• During Monisha Jaising Team promotions, items can be
discounted through either a price match or a Monisha Jaising
Team promotion, but not a combination of both.
If you're a security researcher and you believe you have
found a security issue within any of Monisha Jaising Team's
services, e-mail the details of your findings to
security@monishajaising.com.
Free Shipping (Domestic and international ) For
International Shipments, product prices displayed are
exclusive of taxes and duties as applicable in your country
and you are solely liable and responsible for all duties,
customs and local taxes levied by your country / the
destination country of import where products are to be
shipped.
We shall not be responsible for delays due to customs
clearance or other formalities or for incomplete payment
transaction or any other unforeseen or unavoidable
circumstances etc.
Free Shipping Once your item has been processed & dispatched
it is usually delivered within fifteen (15) days for ready
to wear, and forty-five (45) days for bridal and couture
wear from date following the placement of Order and credit
of the sale proceeds into our Bank Account.
However some items, e.g., which are made to order & are
manufactured based on your measurements, will possibly take
a longer time for shipment. In case you have questions
regarding the shipment time please email us at
eboutique@monishajaising.com.
In the event you place multiple orders with different
dispatch dates, all the products will be shipped as one
shipment, once all products in your order are ready.
However, if you wish to receive some products earlier,
please email us at eboutique@monishajaising.com with your
order number, we shall endeavor to assist you as best as
possible.
After placing an order, you will receive an e-mail
acknowledgment. This will be followed by another e-mail once
we have verified your payment details and approved your
order for shipping.
In the event of a problem in processing your order, you will
receive an e-mail detailing the issue and possibly
requesting further information from you.
You will receive regular e-mail updates on the delivery
status of your order.
We will strive our best to dispatch the product and endeavor
to deliver the product to you within the estimated delivery
time. If you’ve been waiting longer than you should have and
you haven’t heard from us, please feel free to email us at
eboutique@monishajaising.com and we will get back to you
within 48 hours.
We don’t have a return policy for purchases made at the
Monisha Jaising Stores or at www.monishajaising.com.
However, if the product is wrongfully delivered (product
doesn’t match the item in the order confirmation) we will
expect you to return the products to us in original
condition for us to send you the products as per your order.
The shipping charges will be borne by us in this case.
International exchanges will incur a shipping charge, which
is automatically charged to the mode of payment used in the
original transaction. The shipping method for exchanges will
be the same method selected on the original order.
Given the nature of our products, we reserve the sole right
and discretion to provide an appropriate resolution to any
situation, as we may deem fit.
No refunds would be given if the customer has provided wrong
or incomplete shipping address.
Products bought online cannot be exchanged or returned at
any of the Monisha Jaising Stores.
We do not return or exchange gift certificates. No exchange
or returns are permitted on discounted merchandise.
For returns or queries, please feel free to contact us at
eboutique@monishajaising.com.
You may cancel an order within 24 (twenty four) hours after
placing it by emailing at eboutique@monishajaising.com . No
cancellations beyond 24 hours will be entertained barring
extenuating circumstances (i.e. National Holiday). Any
accepted cancellation beyond 24 hours will be exclusively at
the discretion of www.monishajaising.com.
A cancelled order will result in a credit to the user’s
credit card/ bank account. Refunds will be processed in a
form of credit to their Credit Card / Net Banking / Debit
Card Account within 7 business days.
Your refund will be credited as store credit to your Monisha
Jaising Account.
Customs duties and sales taxes are non-refundable through
Monisha Jaising. However, you may be able to recover these
by contacting your local customs bureau directly. As this
may not be available for all countries, we recommend that
you hire a customs agent/consultant if you wish to claim
back duties on returned merchandise. Monisha Jaising shall
in no way be concerned or liable or responsible whatsoever
with any such effort, or exercise.
(For cancelled orders refunds will be effected within 72
hours of placing the order. No refunds will be given if a
client wishes to return a garment bought. That can only be
given as store credit).
All alterations have a minimum lead-time of 15-21 days
depending on the extent of alteration required.
We take 6 (six) days to confirm the alteration after
receiving a request. An alteration request is considered
confirmed only when www.monishajaising.com approves it, at
its sole discretion.
Kindly send all your alteration requests at
eboutique@monishajaising.com.
Please contact us on eboutique@monishajaising.com if you
have any wholesale requests.
REFUSED SHIPMENTS:
If you refuse a shipment from Monisha Jaising, for which you
have placed an order, you are fully liable and responsible
for the original shipping charges, any import fees, taxes,
duties, handling, etc. that are incurred on the package, and
the cost of returning the same to Monisha Jaising. All such
amounts will be deducted from your merchandise refund.
INSURANCE:
Monisha Jaising will insure each purchase during the time it
is in transit until it is delivered to you.
We require your signature for any goods delivered, at which
point responsibility for your goods purchased passes to you.
If you have specified a recipient who is not you for
delivery purpose (for example as a gift) then you accept as
evidence their signature (or at that particular delivery
address given by you) as evidence of delivery and
fulfillment by Monisha Jaising and transfer of
responsibility in the same way.
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