FOR SALE GARMENTS:
- NO EXCHANGE
- NO RETURN
- NO REFUND
- DELIVERY IN 15 DAYS.
- ORDER MAY BE CANCELLED AFTER CONFIRMATION SUBJECT TO AVAILABILITY.
1. SHIPPING AND DELIVERY
A. Domestic Shipment
We ship within India from our Mumbai office via FEDEX & shipping is currently free for all orders within India. Once your item has been processed & dispatched it is usually delivered within fifteen (15) days for ready to wear, and thirty (30) days for bridal and couture wear from date following the placement of Order and credit of the sale proceeds into our Bank Account.
B. International Shipment
For International Shipments we have partnered with FEDEX to secure the best possible international shipping rates for you with a logistic provider, “you and we can rely upon”.
For International Shipments, product prices displayed are exclusive of taxes and duties as applicable in your country and you are solely liable and responsible for all duties, customs and local taxes levied by your country / the destination country of import where products are to be shipped.
We shall not be responsible for delays due to customs clearance or other formalities or for incomplete payment transaction or any other unforeseen or unavoidable circumstances etc.
2. SHIPPING PROCESSING TIME
On our Website next to each product displayed you will see a dispatch time estimate. Products, which are in stock, may be shipped much quicker.
However some items, e.g., which are made to order & are manufactured based on your measurements, will possibly take a longer time for shipment. In case you have questions regarding the shipment time please email us at firstname.lastname@example.org.
3. MULTIPLE ORDERS
In the event you place multiple orders with different dispatch dates, all the products will be shipped as one shipment, once all products in your order are ready.
However, if you wish to receive some products earlier, please email us at email@example.com with your order number, we shall endeavor to assist you as best as possible.
4. SHIPMENT TRACKING AND VERIFICATION
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information from you.
You will receive regular e-mail updates on the delivery status of your order.
5. DELAY IN SHIPMENT
We will strive our best to dispatch the product and endeavor to deliver the product to you within the estimated delivery time. If you’ve been waiting longer than you should have and you haven’t heard from us, please feel free to email us at firstname.lastname@example.org and we will get back to you within 48 hours.
6. RETURN POLICY
We don’t have a return policy for purchases made at the Monisha Jaising Stores or at www.monishajaising.com. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer.
We hope to build a relationship with our clients for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know that if their purchase isn’t right, we will endeavour our best to fix it, but from time to time we cannot accommodate a return.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) we will expect you to return the products to us in original condition for us to send you the products as per your order. The shipping charges will be borne by us in this case.
International exchanges will incur a shipping charge, which is automatically charged to the mode of payment used in the original transaction. The shipping method for exchanges will be the same method selected on the original order.
Given the nature of our products, we reserve the sole right and discretion to provide an appropriate resolution to any situation, as we may deem fit.
No refunds would be given if the customer has provided wrong or incomplete shipping address.
Products bought online cannot be exchanged or returned at any of the Monisha Jaising Stores.
We do not return or exchange gift certificates. No exchange or returns are permitted on discounted merchandise.
For returns or queries, please feel free to contact us at email@example.com.
7. CANCELLATION & REFUND POLICY
You may cancel an order within 24 (twenty four) hours after placing it by emailing at firstname.lastname@example.org . No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.monishajaising.com.
A cancelled order will result in a credit to the user’s credit card/ bank account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
Your refund will be credited as store credit to your Monisha Jaising Account.
Customs duties and sales taxes are non-refundable through Monisha Jaising. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs agent/consultant if you wish to claim back duties on returned merchandise. Monisha Jaising shall in no way be concerned or liable or responsible whatsoever with any such effort, or exercise.
(For cancelled orders refunds will be effected within 72 hours of placing the order. No refunds will be given if a client wishes to return a garment bought. That can only be given as store credit).
All alterations have a minimum lead-time of 15-21 days depending on the extent of alteration required.
We take 6 (six) days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when www.monishajaising.com approves it, at its sole discretion.
Kindly send all your alteration requests at email@example.com.
9. WHOLESALE ENQUIRIES & ORDERS
Please contact us on firstname.lastname@example.org if you have any wholesale requests.
If you refuse a shipment from Monisha Jaising, for which you have placed an order, you are fully liable and responsible for the original shipping charges, any import fees, taxes, duties, handling, etc. that are incurred on the package, and the cost of returning the same to Monisha Jaising. All such amounts will be deducted from your merchandise refund.
Monisha Jaising will insure each purchase during the time it is in transit until it is delivered to you.
We require your signature for any goods delivered, at which point responsibility for your goods purchased passes to you. If you have specified a recipient who is not you for delivery purpose (for example as a gift) then you accept as evidence their signature (or at that particular delivery address given by you) as evidence of delivery and fulfillment by Monisha Jaising and transfer of responsibility in the same way.